What is your Refunds & Returns policy?
These our the Terms & Conditions of sale:

Terms and conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, please contact us on [email protected].

Application
These Terms and Conditions will apply to the purchase of the goods by you (the client). We, (the Supplier) are:
Name: James Gillick Studio Ltd
Registered Office Address: 3 Spaw Lane, Louth, Lincolnshire, LN11 0EJ
Telephone: 01507 600 269
Email: [email protected]
Website: www.gillick-artist.com
VAT number: 12623920
Legal form: A limited company registered in England and Wales
Public registers: Details about our Limited Company’s registration can be viewed at www.companieshouse.gov.uk under reference number 07885133
Business Activities our Services: Artistic Creation
Payments accepted by: cash, cheques, credit card, debit card, BACS
Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Goods
The description of the Goods is as set out on the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. Reproduction of colour online is as accurate as photographic and electronic processes will allow.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability.

All prices and information shown on the James Gillick Studio website are accurate to the best of our knowledge; however, price and availability information are subject to change without notice. If an error is discovered at any point in the sale, James Gillick Studio reserves the right to the cancel or amend the sale.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order. You must ensure that the Order information is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

We will deliver the Goods, to the Delivery Location within the agreed period or, failing any agreement, without undue delay.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, returns, cancellation & refunds.

If you are not satisfied with the goods you have received, you may return them to us within 14 days of receipt for a refund. The goods must be returned in their original condition and packaging, and you are responsible for the cost of returning them.

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email).

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, excluding the costs of delivery (and for the supplementary costs arising if you choose a type of delivery other than the delivery method offered by us).

Deduction for Goods supplied

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

Conformity and Guarantee

We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

be of satisfactory quality;

be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and conform to their description.

We inspect all artworks before packaging and/or shipping to ensure the highest possible standards. But in the rare event you receive the incorrect artwork(s) or have received artwork(s) that are damaged in any way, please contact us within 48 hours of delivery to arrange a solution.

Circumstances beyond the control of either party the party will advise the other party as soon as reasonably practicable; and the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

For the purposes of these Terms and Conditions:

‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

‘GDPR’ means the UK General Data Protection Regulation.

‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing Goods to you.

Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

we will only Process Personal Data for the purposes identified;

we will respect your rights in relation to your Personal Data; and we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: [email protected].

Copyright

The images and designs used on James Gillick Studio website are the property of James Gillick. All content included on this site, such as text, graphics, logos, button icons, images, and any website code, is the property of James Gillick. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of James Gillick and protected by international copyright laws.

As a user of the website you acknowledge that all copyright, trademarks and other intellectual property rights in and relating to James Gillick Studio are vested in James Gillick Studio. You must not use, reproduce, modify or distribute any image or any part of an image in any manner, whatsoever.

Anti Money Laundering 

In accordance with Government regulations under the Money Laundering and Terrorist Financing Regulations (2019), we are required, in certain circumstances, to carry out administrative checks before completing a sale transaction. Consequently, we may require copies of suitable identification documents from you and, in some cases, additional information to allow us to comply with the regulations. You will be advised when such information and documents are required. Any such information will be held by us in strictest confidence and in accordance with Data Protection regulations.

Excluding liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us as soon as possible to find a solution. We will aim to respond with an appropriate solution within 2 days.